Shipping Policy
Last Updated: March 22, 2024
At Nk Food Supplement, we are committed to delivering your orders efficiently and securely. We partner with Shiprocket to ensure a smooth and reliable shipping experience.
1. Shipping Coverage
- We deliver across India.
- Delivery to remote locations may be subject to service availability.
2. Shipping Charges
- Shipping charges are calculated based on the weight of the order, delivery location, and current courier rates provided by Shiprocket.
- Shipping charges will be displayed during checkout before payment.
3. Delivery Time
- Orders are typically processed within 1-2 business days after payment confirmation.
- Estimated delivery times vary based on the delivery location:
- Metro Cities: 3-5 business days
- Non-Metro Cities: 5-7 business days
- Remote Areas: 7-10 business days
4. Order Tracking
- Once your order is shipped, you will receive a tracking ID and link via email or SMS to monitor the delivery status.
- Tracking updates are provided in real-time through Shiprocket’s platform.
5. Packaging
- All products are securely packaged to prevent damage during transit.
- If you notice any tampering or damage upon delivery, please contact our support team immediately.
6. Shipping Restrictions
- Certain items may have shipping restrictions based on local regulations or logistical constraints.
- We do not ship internationally at this time.
7. Delays
- While we strive for timely delivery, unforeseen circumstances like natural disasters, strikes, or public holidays may cause delays.
- You will be notified promptly in case of significant delays.
8. Lost or Undelivered Packages
- In the rare event that a package is lost during transit, we will coordinate with Shiprocket to resolve the issue.
- If a resolution is not possible, a replacement or refund will be provided.
9. Customer Responsibilities
- Ensure that the shipping address provided during checkout is accurate and complete.
- If the delivery fails due to an incorrect address, re-shipping charges may apply.
10. Contact Us
For questions or concerns regarding shipping, please contact us at:
- Email: support@nkfoodsupplement.com
- Phone: 9821706061